We currently ship to the following countries:
Italy, Spain, France and Germany.

Shipping costs

Shipping costs depend on the total weight of the order and the final destination. Rates vary depending on the country of delivery. We offer competitive costs to ensure your order arrives safely and timely. Shipping costs will be calculated during the checkout process, so you will have transparency on costs before confirming your order. We offer free shipping on orders over €90.

Order processing times

Once your order is placed, processing time is usually 1-2 business days. This time is needed to carefully prepare and package your order for shipping. If there are particular circumstances that affect processing times, we will be transparent and notify you promptly via email.

Delivery times

Estimated delivery times vary depending on the destination country and the shipping method chosen. In general, delivery takes place within 3-7 working days from the time the order is processed. Working days in Italy are Monday to Friday, excluding holidays. Shipments are made between 9:00 and 18:00 (Italian time zone, GMT+1). These times may vary due to external factors such as holidays or unforeseen events during transportation. Make sure you entered your valid shipping address and valid phone/email address correctly during checkout. If you make any errors, your order may be delayed or not delivered.

Delivery methods

Deliveries are made via reliable courier services. We collaborate with logistics partners who guarantee the safe and timely delivery of our products. You will receive an email notification as soon as your order has been shipped, with details on the delivery method and courier used.

Package tracking

To track the status of your shipment, we provide a tracking number as soon as the package is shipped. This allows you to follow the path of your order in real time until delivery. The tracking number will be available in your account on our website and will also be sent to you via email.

Cancellation of order

If you wish to cancel an order before it is dispatched, please contact us as soon as possible. We will do our best to accommodate your request, but if the order has already been shipped, you will need to make use of our returns policy.

Damage to the package

If you notice obvious damage to the packaging at the time of delivery (damaged package, damaged or missing product), you must accept the package with specific reservation, writing on the courier document "WE ACCEPT WITH SPECIFIC RESERVE" and describing the problem. The simple wording "ACCEPTED WITH RESERVATION" or "ACCEPTED WITH RESERVATION OF CONTROL" is not sufficient to activate the insurance. If the courier refuses to accept the specific reservation, you must refuse the package.
In any case, contact us immediately and report the incident.
IRAGUCCI is not responsible for damage or anomalies to the product if you have not correctly contested the delivery.
We ask that you keep the damaged packaging and provide us with photos of visible damage. We will do everything we can to promptly resolve the situation and ensure that you receive a replacement product or refund.

Contact us

For any questions or information on shipping, returns or damage to packages, do not hesitate to contact us via email at info@iragucci.eu

IRagucci
Corso Vittorio Emanuele, 163
80121 Napoli (Italy)

Your satisfaction is our priority

We want you to be completely satisfied with your purchase. If you have any questions or concerns about our shipping policies, please do not hesitate to contact us.