Return Policy

1. Return Terms

    - Customers must request a return within 14 days of receiving the product.

    - The products must be returned in the same condition in which they were received, with the original packaging and any seals intact.

2. Products not eligible for return

    - Products opened or used.

    - Personalized or made-to-order products.

    - Perishable or expired products.

Return Request Procedure

1. Initial Contact

    - The customer must contact customer service through the contact form on the site or the email info@iragucci.eu, specifying the reason for the return and the order number.

2. Return Authorization

    - Customer service will evaluate the return request and provide detailed instructions.

    - If your return is approved, you will be provided with a Return Authorization (RMA) number and further instructions.

Product Packaging for Return

1. Adequate Protection

    - Make sure the product is packaged securely to avoid damage during transportation.

    - Use the original packaging if possible.

2. Inclusion of Documents

    - Include a copy of your original invoice or shipping slip.

    - Attach a short note with the RMA number and reason for return.

Shipping of the Returned Product

1. Shipping Service

    - Use a trackable shipping service to ensure safe delivery.

    - Inform customer service of the tracking number.

    - Return shipping costs are borne by the Customer except for incorrect shipment.

2. Return Address

   The return shipping address is as follows:
      IRagucci
      Corso Vittorio Emanuele, 163
      80121 Napoli (Italy)

Return Processing

1. Receipt of the Product

    - Once the return has been received, the returns team will examine the product to ensure that it complies with the required conditions.

2. Confirmation and Refund

    - Once we confirm that your return complies with the policy, your refund or replacement will be processed.

    - The customer will receive an email notification with the transaction details.

Processing Times

    - The entire return process, from initial request to refund confirmation, should be completed within 15 business days.